Refund & Cancellation Policy

• Prvaha is offered on a subscription basis with monthly and annual billing cycles.
• New organizations may be offered a free trial of 14 days. No payment is required during the trial.
• Unless cancelled before the renewal date, subscriptions renew automatically at the then-current price.
• Applicable taxes (including GST) may be added to the subscription fee.

• You may cancel your subscription at any time from your account settings or by contacting us at hello@prvaha.com.
• On cancellation, your plan remains active until the end of the current billing cycle — it will not renew thereafter.
• You will continue to have access to paid features until the end of the paid period.

• Free trial: If you cancel during the free trial, you will not be charged.
• Monthly plans: Subscription fees are non-refundable once a billing cycle has begun. You may cancel at any time to stop the next renewal.
• Annual plans: Pro-rated refunds may be issued if cancelled within the first 14 days of the annual term; thereafter annual fees are non-refundable.
• Refunds are not provided for partial use, downgrade, or failure to use the service during a paid period.

• Approved refunds are processed through Razorpay to the original payment method.
• Refunds are typically credited within 5–10 business days, depending on your bank or card issuer.

Email hello@prvaha.com with the subject line "Refund Request" and include:

• Your registered name and email
• Organization / account name
• Payment date and transaction or invoice ID
• Reason for the request

We will review and respond within 5 business days.

For any billing, cancellation, or refund questions, please contact us: