Privacy Policy

Last Updated: April 6, 2026

Welcome to Prvaha ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal and healthcare-related information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, email address, phone number
Date of birth, gender
Account credentials

b. Health & Medical Information

Appointment details
Medical records and prescriptions
Clinical notes and reports

c. Usage Data

IP address
Browser type and device information
Pages visited and actions performed

d. Cookies & Tracking

We use cookies and similar technologies to enhance user experience and analyze usage.

2. How We Use Your Information

We use the collected data to:

Provide and maintain our services
Manage appointments and patient records
Improve platform performance and user experience
Communicate important updates and notifications
Ensure security and prevent fraud
Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell your personal data.

We may share your information with:

Healthcare providers and clinics using Prvaha
Authorized staff and administrators
Third-party service providers (hosting, analytics, communication tools)
Legal authorities when required by law

All third parties are obligated to maintain confidentiality and data security.

4. Data Security

We implement industry-standard security measures, including:

Encryption of sensitive data
Secure authentication mechanisms
Role-based access control
Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes

You may request deletion of your data, subject to legal and medical record retention requirements.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent at any time
Request data portability

To exercise your rights, contact us at the email below.

7. Children's Privacy

Prvaha is not intended for use by individuals under the age of 18 without parental or guardian consent.

8. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email:
Website:

11. Compliance

We strive to comply with applicable data protection laws, including:

Indian IT Act and applicable rules
General Data Protection Regulation (GDPR), where applicable

By using Prvaha, you agree to the terms of this Privacy Policy.