Data Retention & Deletion

You can request deletion of your account and associated data using the following methods:

Online Request Form

Submit your request directly through our secure online form. We will verify your identity and process the request within 7–30 days.

In-App Request (if available)

If you have access to your account:

• Log in to your Prvaha account
• Navigate to Settings › Privacy
• Click Request Data Deletion and submit the request

Once we receive your request:

• We will verify your identity to prevent unauthorized requests
• Your request will be processed within 7–30 days
• You will receive a confirmation once your data is deleted

Upon successful processing, we will delete:

• Your personal information (name, email, phone number)
• Account details and login credentials
• Associated usage data and analytics identifiers

Certain data may be retained where required by law or for legitimate purposes, including:

• Medical records (as required by applicable healthcare regulations)
• Legal or compliance-related data
• Security logs for fraud prevention and audit trails
• Billing records where required by GST or tax law

Such data will be securely stored, isolated, and not used for any other purpose.

If your data has been shared with third-party service providers (e.g., cloud hosting or analytics services), we will request deletion from those providers where technically and contractually possible.

• Some services may no longer be available after deletion
• Deletion of your account does not automatically delete data held by Healthcare Organizations for whom you are a patient — contact them separately

If you have any questions or need assistance with your data deletion request, please contact us: